We have built operations software for a private security services company: guards, sites, shifts and client reporting.
Where the work gets stuck
- Shift plans live in spreadsheets and change by phone.
- Incident reports arrive as photos and messages.
- Hours worked do not match invoices without manual checks.
- Clients ask for reports that take hours to assemble.
None of these problems needs a company-wide replacement on day one. We pick the handoff with the highest cost and build a first release around it.
What we typically build
- Site, contract and post requirements per client.
- Shift planning with qualifications and availability.
- Mobile check-ins, patrol checklists and incident reports.
- Attendance records connected to payroll and invoicing.
- A client portal with reports and incident history.
How a first project looks
We start with one workflow, one team and real (anonymised) examples. A clickable prototype is reviewed with the people who will use it, then the first release goes live with agreed acceptance criteria. Further teams, locations and integrations follow as separate, approved phases.