Where the work gets stuck
- Stock is updated manually between channels.
- B2B customers order by email and phone.
- Returns and complaints are tracked in spreadsheets.
- Margin per product and channel is unknown.
None of these problems needs a company-wide replacement on day one. We pick the handoff with the highest cost and build a first release around it.
What we typically build
- Stock and order synchronisation across channels.
- B2B ordering portal with customer-specific prices.
- Returns and complaint workflows.
- Supplier orders and purchasing triggers.
- Margin and channel reporting.
How a first project looks
We start with one workflow, one team and real (anonymised) examples. A clickable prototype is reviewed with the people who will use it, then the first release goes live with agreed acceptance criteria. Further teams, locations and integrations follow as separate, approved phases.