Where the work gets stuck
- Dispatch depends on one experienced planner.
- Delivery documents are collected days after the trip.
- Drivers’ hours and costs are reconciled manually.
- Customers ask for status updates by phone.
None of these problems needs a company-wide replacement on day one. We pick the handoff with the highest cost and build a first release around it.
What we typically build
- Order intake and dispatch planning.
- Driver app with documents, photos and proof of delivery.
- Vehicle, driver and cost records.
- Customer status updates and a portal.
- Invoicing and accounting integration.
How a first project looks
We start with one workflow, one team and real (anonymised) examples. A clickable prototype is reviewed with the people who will use it, then the first release goes live with agreed acceptance criteria. Further teams, locations and integrations follow as separate, approved phases.